SecondaryGlazingOnline states that it is committed to ensuring privacy is protected. its lawful basis for processing is Contract and Legitimate Interest. It also says that if identifiable information is requested while using the website, it will only be used in accordance with the privacy statement, and that the policy may be updated from time to time.

The current policy says the following information may be collected:

• User's name, company name and VAT number.
• Contact information including postal address, e-mail address and telephone number.
• Call recordings.
• Other information relevant to online quotations, quotation requests, customer surveys and offers.

The policy says information is used to understand customer needs and provide a better service, including for:

• Internal record keeping.
• Improving products and services, including listening to call recordings.
• Answering callback requests made through the website.
• Sending emails for quotations made through the website.
• Contacting customers through the customer care programme.
• Sending promotional emails about new products, special offers or other information if the user has subscribed to the newsletter.

The policy says SecondaryGlazingOnline is committed to ensuring information is secure and that suitable physical, electronic and managerial procedures are in place to safeguard and secure information collected online.

The website uses cookies and that by using SecondaryGlazingOnline online and digital products and services, users agree to the use of cookies as described in the privacy policy and cookie policy. It also says Google Analytics traffic logging cookies are used for anonymous analytics and that Google Remarketing is used to display targeted adverts across the Google Display Network. The policy says users can usually decline cookies in their browser settings, although that may prevent full use of the website.

The current policy says the website may contain links to other websites of interest, but once a user leaves the site, SecondaryGlazingOnline has no control over that other website and cannot be responsible for protection and privacy on those sites.

Users may receive emails for the following reasons:

• In reply to an email they have sent.
• Regarding a quote or order they have made.
• As a result of subscribing to the mailing list through the website.
• As a customer who has created an account.

It also says users will not be added to the newsletter mailing list merely by contacting the company or providing an email through the website unless express permission is given, and that users can unsubscribe or ask to be removed at any time.

Users may choose to restrict the use of personal information in several ways, including:

• Using the “Remember Me” option where offered on website forms.
• Contacting the company to ask what information is held and what it is used for.
• Opting out of promotional emails using unsubscribe links, in writing or by emailing newsfeedback@secondaryglazingonline.co.uk.

The page also says personal information will not be disclosed, sold, distributed or leased to third parties unless it is required to fulfil an order by passing delivery details to couriers or suppliers, express permission has been given, or disclosure is required by law.

A user may request details of personal information held about them under the Data Protection Act 1998, and it provides a postal address at Thames Development, Charfleets Road, Charfleets Industrial Estate, Canvey Island, Essex, SS8 0PQ, as well as the email address sales@secondaryglazingonline.co.uk. It also says incorrect or incomplete information should be reported so it can be corrected.